Warranty

Every Auren design is chosen for its materials, finish and longevity. We stand behind that choice with a 2-year warranty against manufacturing defects, so you can buy with confidence.

What is covered

Our warranty covers defects in materials and workmanship that appear under normal household use, such as:

• Faulty wiring, lamp holders or internal components supplied with the product
• Integrated LEDs or drivers that fail under normal use
• Defects in finishes, fittings or construction that were present when the product was made

Coverage period

The warranty lasts for 2 years from the date your order is delivered. It applies to the original purchaser and to products bought directly from Auren Lighting.

What is not covered

• Replaceable bulbs, which are consumable items
• Damage caused by incorrect installation, or installation not carried out by a qualified electrician
• Accidental damage, misuse, or modifications to the product
• Normal wear and tear, including gradual changes to natural materials over time
• Natural variations in stone, alabaster, glass, wood and fabric, which are part of each piece's character
• Damage from unsuitable cleaning products, water or moisture, or use of indoor products outdoors
• Damage caused by power surges or faults in your home's electrical supply
• Damage that happened in transit, which should be reported within 48 hours of delivery under our Return & Refund Policy

How to make a claim

• Email aurenlighting@gmail.com with your order number and a short description of the problem.
• Include clear photos or a short video showing the issue, and a photo of the product label if there is one.
• Our team will review your claim and reply, usually within one working day, with next steps.

Please do not attempt to repair or dismantle the product yourself, as this may affect your claim.

Repairs and replacements

If your claim is accepted, we will send a replacement part, repair the product, or send a replacement of the same design. If the same design is no longer available, we will offer a comparable alternative or a refund. Where we need the original item back, we will arrange and cover the cost of its return.

Your statutory rights

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.