Auren Lighting

Return & Refund Policy

Last updated: 30 September 2026

We want you to love the way your new lighting looks and feels in your home. If something is not quite right, our returns policy is designed to make things simple.

30-day returns

You can return any item within 30 days of delivery for a full refund of the item price. This is in addition to, and does not affect, your statutory rights, including your right to cancel within 14 days under the Consumer Contracts Regulations.

How to start a return

Email aurenlighting@gmail.com with your order number and the item you would like to return.
We will confirm your return and send you the return address and instructions.
Pack the item securely in its original packaging and send it back using a tracked service. Please keep your proof of postage.

Return eligibility

To be eligible for a return, items should be:

Unused and not installed or wired into your electrics
Returned complete, with all parts, fittings and accessories
In their original packaging wherever possible, packed securely to prevent damage in transit

Please take care when unboxing and handling your lighting. If an item comes back damaged or with signs of installation or use, we may reduce the refund to reflect this, as the law allows.

Return postage

If you are returning an item because you have changed your mind, the cost of return postage is your responsibility. We recommend a tracked and insured service, as we cannot accept responsibility for items lost or damaged on their way back to us. If the item is faulty, damaged or incorrect, we cover the cost of the return.

Damaged or faulty items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery for delivery damage, or as soon as you notice a fault, with your order number and photos. We will arrange a replacement, repair or full refund, and collect or cover the return at no cost to you. Faults that appear later are covered by our warranty and your statutory rights.

Incorrect items

If you receive something different from what you ordered, please let us know within 7 days of delivery. We will send the correct item as quickly as possible and arrange the return of the incorrect one at our cost.

Refunds

Once your return arrives and has been checked, we will email you to confirm, and process your refund within 14 days to your original payment method. If you cancel within 14 days of delivery, we also refund the standard delivery charge you paid. Depending on your bank or card provider, it can take a few extra working days for the refund to appear in your account.

Exchanges

If you would like a different size, finish or design, the quickest way is to return the original item for a refund and place a new order. If you would prefer us to help, email aurenlighting@gmail.com and we will be happy to arrange it with you.