Auren Lighting

Privacy Policy

Last updated: 30 September 2026

Auren Lighting ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. For the purposes of UK data protection law, Auren Lighting is the data controller of your personal information. You can contact us at aurenlighting@gmail.com or by post at 119 Hamilton Way, Blackburn, BB2 3FF, United Kingdom.

Information we collect

Contact and order details, such as your name, email address, phone number, billing and delivery address.
Payment details, which are processed securely by our payment providers. We do not see or store your full card details.
Order and account information, such as the items you buy, return or add to your basket, and any account preferences.
Communications, such as emails and messages you send to our customer care team.
Device and usage information, such as your IP address, browser type and how you use our website, collected through cookies and similar technologies.

How we use your information

To process, deliver and support your orders, including returns and warranty claims (to perform our contract with you).
To respond to your questions and provide customer care (to perform our contract, or our legitimate interest in helping you).
To keep our website secure and prevent fraud (our legitimate interests and legal obligations).
To improve our website and understand how it is used (our legitimate interests, or your consent where required for cookies).
To send marketing emails, only where you have agreed to receive them. You can unsubscribe at any time using the link in any email.
To meet our legal, tax and accounting obligations.

Who we share your information with

We only share your information where it is needed to run our business and serve you, including with:

Shopify, which hosts our store and processes orders on our behalf
Payment providers, to take payment securely
Our fulfilment and delivery partners, to prepare and deliver your order
IT, email and analytics providers who support our website and communications
Professional advisers and authorities, where required by law

We never sell your personal information. Some of these partners may process information outside the UK. Where this happens, appropriate safeguards such as UK approved contractual clauses are in place.

Shopify

Our store is hosted by Shopify, which processes information about your use of our store to provide and improve its services. You can learn more in the Shopify Consumer Privacy Policy and exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to make our website work, remember your basket and preferences, and understand how the website is used. Where required, we ask for your consent before using non-essential cookies, and you can change your choice at any time through the cookie banner or your browser settings.

How long we keep your information

We keep order and transaction records for as long as needed for accounting and legal purposes, usually six years. Other information is kept only for as long as needed for the purpose it was collected, then securely deleted.

Your rights

Under UK data protection law you have the right to access your personal information, to ask us to correct or delete it, to restrict or object to how we use it, to data portability, and to withdraw consent at any time where we rely on consent. To make a request, email aurenlighting@gmail.com. We may need to verify your identity, and we will respond within one month.

Complaints

If you have a concern about how we handle your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.