Auren Lighting

Shipping Policy

Last updated: 30 September 2026

Every Auren piece is carefully packed and sent with tracked delivery, so you always know where your order is. This policy explains how and when your lighting will reach you.

Order processing

Orders are processed on working days (Monday to Friday, excluding UK bank holidays). Once your order is confirmed, we prepare it for dispatch, usually within 1 to 3 working days. You will receive an email confirming your order straight away, and a second email with tracking details once it is on its way.

Delivery times

Most orders arrive within 7 to 16 working days of being placed. Delivery times for each design are shown on its product page. Larger pieces, multi-light fittings and busy seasonal periods can occasionally take a little longer, and we will always keep you informed.

Delivery costs

Any delivery charge is shown clearly at checkout before you pay, so there are no surprises.

Tracking your order

Every order is sent with tracked delivery. As soon as your order is dispatched we will email you a tracking link. If you have an account with us, you can also view your order status by signing in. If your tracking has not updated for several days, please contact us and we will look into it for you.

Damaged or missing deliveries

Lighting is delicate, and we pack every order with care. If anything arrives damaged, please let us know within 48 hours of delivery by emailing aurenlighting@gmail.com with your order number and a few photos of the item and its packaging. Please keep the original packaging while we look into it. We will arrange a replacement or a full refund at no cost to you.

If your tracking shows your order as delivered but you cannot find it, please check with neighbours and any safe place first, then contact us and we will help straight away.

Delivery delays

Occasionally, events outside our control such as carrier disruption, severe weather or high seasonal demand can delay deliveries. If your order is delayed, we will let you know as soon as we can. If your order has not arrived within 30 days of purchase, please contact us and we will arrange a replacement or a full refund.

International delivery

We currently deliver within the United Kingdom. If you are based outside the UK, please contact us before ordering and we will confirm whether we can deliver to you, along with any costs and timings. International orders may be subject to import duties and taxes, which are the responsibility of the recipient.